Customer Help
Our happiness team is always here to assist.
FAQ
Quick answers about delivery, activation, and support.
What is your refund policy?60 days return policy
If a key cannot be activated and our support team cannot resolve it, we provide a full refund or a working replacement. For timelines and eligibility, see our Refund Policy.
Do you provide technical support?
Yes. We offer step-by-step help for download, installation, and activation via email and live chat. Typical response time is within a few hours.
- Guides for Windows & Office activation
- Remote assistance on request
- Replacement if an activation issue can’t be fixed
Are the product keys legitimate?
Yes. We supply genuine manufacturer license keys with official installers and activation instructions. You’ll receive your key and links instantly by email after checkout.
Can I reinstall the software using the same key?
It depends on the license type:
- Retail: can be reinstalled and moved to a new device (one active device at a time).
- OEM: bound to the first device it’s activated on; not transferable.
- Volume: follows your plan’s activation count.
Contact Us
Need assistance? Get in touch with us.
Why Choose Our Support Services?
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- Efficient Assistance: Our support team is committed to providing prompt solutions to your technical issues.
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- Resourceful Guides: Access a wealth of instructional materials and resources designed to help you navigate your tech challenges.
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- Personalized Help: Whether you prefer online resources or one-on-one support, we offer flexible options tailored to your needs.
Get the Help You Need
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- Sales and Technical Support: Our knowledgeable associates are ready to assist you with any questions or concerns you may have.
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- Disability Services: We provide customized support for individuals with disabilities to ensure accessibility.
Product Setup and Training
Receive expert guidance on setting up your products and learning how to make the most of them. We offer personalized training sessions to help you become proficient with your devices.
Small Business Technical Support
Resources for Your Business
Access free tools, resources, and advice to help streamline your business operations. We are dedicated to providing small businesses with the support they need to succeed.
Feel Free to Contact Us
Address : 148-33 Guy R Brewer Blvd, Queens, NY 11434, United States
Email us: info@keylera.com
Call us : +1 (929) 201-0972
Customer Service: 09:00 AM to 05:00 PM – EST, (Monday to Friday)